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“Confidence to do the right thing, accountability to get it done.”
Exceptional people don’t hesitate to do the right thing. They readily reach out to others with openness, kindness, and concern. Exceptional leaders help colleagues act on their very best intentions. Empower your leaders with this exceptional training!

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Employ a simple tool to align team members’ performance to your organization’s goals and values
• Use a customized tool to give recognition that is memorable and meaningful
• Implement an internal feedback process for your team using the template provided
• Formulate a pre-hire assessment tool to manage applicant expectations
• Adopt a quick recognition tool to support staff retention
  

WEBINAR DETAILS
In order to make responsiveness to patients, clients, families, and coworkers expected and routine, you have to rely on choices your staff members make in each moment of communication. And because you can’t be everywhere at once, you need tools that provide accountability and support to help others act on their best intentions. The program will include:

Three factors that influence discretionary effort and how to use them to inspire colleagues
Best practices of leaders who inspire and energize people about compassionate, reassuring, and personal care
How to overcome the obstacles to consistent rounding with staff
Onboarding techniques to take new colleagues across the first two years when they are at high risk of jumping ship

THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:

• Hospice
• Home Health
• Home Care
• Palliative Care
  

WHO SHOULD ATTEND?
This informative session is designed for any leader who wants to maximize the engagement and performance of their team.