Choosing a Hospice
How can I find a hospice near me?
The Hospice & Palliative Care Federation of Massachusetts (HPCFM) contains a contains a complete and current listing of hospices within the state, as well as a national listing in the event you are seeking help for a loved one living elsewhere in the country. You may call HPCFM at (800) 962-2973 or (781) 255-7077 or go to our Hospice Locator.
Are all hospices the same?
All licensed hospices provide the same basic core services; in addition, some have programs or services that meet the needs of particular patients and families. Hospices may be freestanding, community-based organizations, or they may be affiliated with hospitals, home health agencies or health care systems. Both non-profit and for-profit hospices are required to provide the same core services.
Are there standards for hospice providers?
The majority of hospices nationwide are certified by Medicare, and all hospices in the Commonwealth of Massachusetts must be licensed by the state. In addition, most Massachusetts hospices currently belong to the Hospice & Palliative Care Federation of Massachusetts, a nonprofit association whose mission is to advance and promote excellence in end of life care. Many hospices also maintain membership in the National Hospice & Palliative Care Organization, which encourages a sharing of ideas and solutions at the national level. Recently, many hospices have become accredited by national accreditation organizations to further ensure quality care.
What if I have a problem with my hospice?
As stated in the Hospice Patient's Bill of Rights, you have the right to contact a complaint with any hospice provider. If your complaint is not resolved directly by your hospice team, or if you feel uncomfortable discussing it with them, you should contact the administrator of your hospice. In the rare event that your complaint remains unresolved, you may contact the Hospice and Palliative Care Federation of Massachusetts at (800) 962-2973 or the Department of Public Health's Patient Protection Line at (800) 462-5540